What must agents provide to clients in a dual agency situation?

In a dual agency situation, the most important responsibility of agents is to provide full disclosure of all interests. This means that agents must openly communicate any potential conflicts of interest to both parties involved in the transaction. Such disclosures help ensure that each client understands the implications of the dual agency relationship and is aware of any factors that might affect their decisions.

Full disclosure promotes transparency and builds trust between the agent and clients. It allows clients to make informed decisions since they have knowledge of all relevant interests, including any ties the agent may have that could influence their actions or advice. By ensuring both parties are aware of these interests, agents can help facilitate smoother negotiations and reduce the risk of misunderstandings or dissatisfaction later in the process.

In dual agency scenarios, while confidentiality and standard service without conflicts might be desired, they are secondary to the necessity of transparency about interests at stake. Exclusive representation is not possible in dual agency, as an agent represents both parties simultaneously, underscoring the importance of the disclosure requirement.